Delivery Information

• Delivery Guaranteed – or your Money Back provided the delivery details you supplied when ordering were correct. If your order does not arrive by day 21 after shipment our supplier will resend your order at our cost or the amount charged for your order will be refunded.

• Orders are normally dispatched within 48-96 hours of receiving them during normal business hours subject to the receipt of your prescription. Normal business hours are Monday to Friday (except public holidays). Orders received after 1:00 PM EST Friday and over the weekend will be processed the following business day. The orders are subject to stock availability. For generic products sourced from India the dispatch time is between 72-96 hours.

• For all orders with a Total Goods value of over US$100, DELIVERY will be FREE. For all orders with a Total Goods value less than OR equal to US$100, including orders for multiple products, there is a standard $9.50 delivery charge. If for any reason an order has to be sent in more than one package, only a single delivery charge will apply.

• Delivery time varies depending on destination and the postal service load at the time. The standard time for delivery to customers is between 15-20 days (20-40 days (non-US)). Delivery times can be unpredictably delayed by customs up to 21 business days.  Also customers need to be aware that delivery times can be extended due to the additional mail load over the Christmas-New Year period (Dec-Jan).  It is advisable to order at least 30 days in advance to ensure you receive your medicines when you need them.

• Orders are shipped via International Registered Mail™ which provides assurance of delivery. The final stage of delivery using this system is through each country's internal mail system. Delivery times will therefore vary depending on the efficiency of the domestic mail system. If you need information about the status of your delivery please contact us.

• Orders to countries with unreliable mail systems (many in some Asian countries, South America, South Africa, and in the Middle East) will not be processed.

• We do not ship to an APO delivery address. However, if you have an address in the US or UK, we will be able to process your order.

• A courier system will not be used as this causes unnecessary administration and delays.

• Some countries will not allow the importation of prescription medicines even for personal use. These include Ireland, Finland, Iceland, Canada, Mexico, and Taiwan. Unfortunately because of this fact orders from these countries will be automatically cancelled.

**** Important Information About the Supply of Orders *****

Value Pharmaceuticals and its suppliers cannot be held responsible for any customs restrictions or importation taxes due on goods ordered. Purchasers should read the information above in association with the Terms and Conditions of this site.